Empire Relocations
Refund Policy
This refund policy applies to all services provided by Empire Relocations across India. By engaging our services, you agree to the terms outlined below.
Refund Eligibility
Refunds are processed in cases of:
- Service cancellation by customer (subject to cancellation policy)
- Service cancellation by Empire Relocations (full refund + compensation)
- Major damage during transit (per insurance evaluation)
- Service quality issues verified by customer support
Refund Processing
Approved refunds are processed within 7-14 working days via the original payment method.
Damage Claims
Damage claims are evaluated within 7 working days based on the inventory list at packing time.
Frequently Asked Questions
Where can I read the full refund policy?
This page contains the full refund policy. For specific clauses, email [email protected].
How can I contact you for policy clarifications?
Email [email protected] or call +91 9911076600 / +91 9911071177.