About This Disclaimer
Empire Relocations (registered under GSTIN 07CFHPS1719A2ZN, IBA Code MUO-2547) provides comprehensive relocation, logistics, and related professional services. This disclaimer outlines the terms under which our services are offered and clarifies the rights and responsibilities of both Empire Relocations and our corporate, government, and household clients across India.
Founded in 2010, we operate under Indian contract law, GST compliance, and Reserve Bank of India guidelines for financial transactions. Our services span Delhi NCR headquarters and all major metros including Bangalore, Mumbai, Pune, Hyderabad, and Kolkata. This page applies to all client engagements, whether domestic relocation or international movements coordinated through our network.
Service Scope & Limitations
What We Provide
- Enterprise-grade relocation planning: Dedicated project manager assigned per corporate move, with full audit-trail documentation for compliance teams
- Packing, transportation, and unpacking of household goods, office equipment, and IT infrastructure across pan-India routes
- Specialized IT-equipment handling protocols for server rooms, workstations, and sensitive data infrastructure
- GST-compliant invoicing with itemized billing suitable for statutory audits and financial record-keeping
- 30-day credit terms for eligible corporate and government clients, subject to credit verification
- Insurance and damage liability management as per policy terms agreed during quotation
What We Do Not Cover
Empire Relocations does not provide:
- Customs clearance for international shipments (coordinated through partner agents only)
- Renovation, redecoration, or structural modifications at destination premises
- Direct handling of classified, hazardous, or restricted goods as per Explosives Act, 1884 and Hazardous Wastes (Management & Handling) Rules, 1989
- Full replacement insurance beyond agreed policy limits (client retains responsibility for high-value items above ₹10 lakhs)
- Relocation of pets, plants, or perishable goods (unless separately contracted with explicit written consent)
Any service not explicitly listed in the service agreement or quotation is outside our scope and must be requested in writing before the move date.
Liability & Risk Allocation
Damage & Loss Limits
Empire Relocations' liability for loss or damage is capped at the contract value or ₹5 lakhs, whichever is lower, unless a higher insurance rider is purchased during quotation. This applies to household goods, office equipment, and standard logistics shipments. For IT-sensitive relocation involving servers or data infrastructure valued above ₹25 lakhs, separate liability schedules must be negotiated and documented in writing.
Client-owned items not declared at the time of quotation (including antiques, artwork, jewellery, or cash) fall outside insurance coverage and are moved at client risk. We recommend full declaration of high-value items to our dedicated project manager during the site survey.
Force Majeure
Empire Relocations is not liable for delays or damage caused by acts beyond our reasonable control, including natural disasters, road closures, civil unrest, government restrictions, or supply-chain interruptions. In such cases, we will provide revised timeline estimates at no penalty to either party. Any force majeure event must be reported in writing within 24 hours of impact.
Compliance & Regulatory Standards
Indian Tax & Licensing
Empire Relocations is registered under GST with GSTIN 07CFHPS1719A2ZN and holds IBA Membership with Code MUO-2547, certifying compliance with the Indian Bureau of Agrilogistics and Industry Standards for transportation of goods. All invoices issued carry 18% GST and are audit-ready for corporate clients operating under Companies Act, 2013 or equivalent statutory frameworks.
We comply with the Motor Vehicles Act, 1988, maintain current commercial vehicle permits, and carry third-party and own-damage insurance as mandated by the Insurance Regulatory and Development Authority. Drivers and helpers hold valid documentation and undergo background verification as per corporate governance standards.
Data Privacy & Information Security
Client information (name, address, contact details, inventory lists, photographs) is collected for service delivery only. We comply with the Information Technology Act, 2000 and follow ISO 27001 information-security principles. Data is not shared with third parties except authorized partner logistics providers required for your move. Clients may request data deletion within 30 days post-delivery; after this period, retention is governed by our 7-year compliance archive for financial audits.
Service Warranty & Dispute Resolution
Delivery Standards
We guarantee that goods will be delivered on the agreed date ±2 working days, accounting for traffic conditions on Mumbai-Pune Expressway (NH-48), Bangalore-Hyderabad National Highway, and Delhi-Gurugram road networks. If delay exceeds 3 days due to our operational failure, clients are eligible for a service credit of ₹2,500 per day, capped at 10% of the total move cost.
Delivery inspections must be completed within 48 hours of arrival. Any damages or missing items not reported in writing within this window are deemed accepted. For bulk corporate relocations (50+ shipments), a 5-working-day inspection window applies with a dedicated coordination team.
Complaint & Resolution Process
All complaints must be submitted in writing (email or registered post) within 30 days of delivery to our headquarters in Delhi NCR. We will acknowledge receipt within 48 hours and respond with a resolution plan within 7 working days. Escalation to senior management is available if the initial response is unsatisfactory.
For unresolved disputes: Clients may pursue resolution under the Consumer Protection Act, 2019, through the district Consumer Disputes Redressal Commission with jurisdiction in Delhi (our registered headquarters). For corporate clients, disputes are subject to arbitration under the Arbitration and Conciliation Act, 1996, with a single arbitrator to be mutually agreed upon.
Quotations & Pricing Transparency
All quotations are based on the site survey conducted by our project manager. Additional charges (toll fees, stairs/lift access charges, unpacking labor, material cost revisions) are communicated in writing before invoicing. Prices are valid for 30 days from quotation date; market fluctuations in fuel and labor beyond this period may trigger revision with 7 days' written notice.
For corporate moves, we offer tiered pricing for 50+ employees and GST-compliant credit invoicing. Deposits are non-refundable if cancellation occurs within 14 days of the scheduled move date; cancellations beyond this window incur 50% of the confirmed amount.
Your Responsibilities as a Client
- Declare all items: Provide accurate inventory and declared values during the survey
- Protect fragile goods: We recommend additional packaging for antiques, artwork, and electronics valued above ₹50,000
- Ensure access: Arrange parking permission, lift access, or gate passes at origin and destination premises
- Pay on time: Invoices are due within 30 days (corporate) or before move date (household clients)
- Coordinate timely receipt: Nominate a responsible person at destination to receive and inspect goods
Questions on this disclaimer? Contact our compliance team at +91 9891300425 or email our Delhi NCR headquarters.
Frequently Asked Questions
What does Empire Relocations's IBA Code MUO-2547 cover in terms of liability?
Our IBA-approved registration (Code MUO-2547) mandates compliance with national moving standards, insurance minimums, and audit-trail record-keeping. We're liable for loss or damage to goods during transit up to ₹50 per kilogram (or declared value if higher, up to ₹10 lakhs per shipment). For corporate office relocations, liability caps at the declared inventory value. Damage claims must be filed within 30 days with photographic evidence and original purchase receipts.
Are GST and other taxes included in Empire's quoted price?
All Empire quotes include 18% GST (compliant with GSTIN: 07CFHPS1719A2ZN). Tolls, parking, and state-level road permits in metros like Delhi, Bangalore, and Mumbai are detailed separately in your invoice. For corporate clients on 30-day credit terms, invoicing is issued with full tax breakdown and payment due date specified. No hidden charges — all disbursements appear on your audit-trail receipt.
What is excluded from Empire Relocations's liability coverage?
Empire is not liable for: loss due to client negligence, undeclared fragile items, deterioration from humidity/temperature changes during storage, acts of God (floods, riots, strikes), or damage to items packed by you. Expensive artworks, jewellery, and irreplaceable documents must be insured separately. Electronics damage from voltage fluctuations during transit requires optional extended-equipment insurance (₹2,500–₹5,000 depending on declared value).
How do I file a damage or loss claim with Empire Relocations?
Lodge claims within 30 days of delivery by emailing photos, invoice, and original purchase proof to our compliance team. Empire's insurance partner (aligned with GST norms) processes claims within 45 days. For corporate clients, claims are tracked via dedicated project manager. Settlement is issued as cheque or NEFT to your registered bank account. Claims exceeding ₹2 lakhs require independent surveyor assessment (cost borne by Empire if claim is valid).
Does Empire Relocations store goods, and what are the liability terms?
Yes. Storage facilities in Delhi, Gurgaon, Bangalore, and Mumbai charge ₹40–₹60 per cubic metre per month (GST-compliant invoicing). Stored goods remain insured under the same ₹50/kg liability cap. For extension beyond 90 days, goods are photographed monthly and audit-trailed. Deterioration from inadequate climate control is Empire's liability; neglect by client (e.g., non-payment after 6 months) voids coverage.
What is the jurisdiction for disputes between Empire and clients?
All disputes fall under Indian Consumer Protection Act, 2019, and applicable state law in the jurisdiction where the move originated. For Delhi NCR relocations, jurisdiction is Delhi courts. Corporate contracts include arbitration clauses (to be specified in your master service agreement). Emergency disputes regarding stored goods can be escalated to our GM within 48 hours; resolution is attempted in 14 days before legal action.